Thinking that I must have received a defective unit, I requested an exchange from Amazon. I had a replacement unit the next day!! Amazon is amazing in this regard. The second unit worked well for the first week and then the same issue with the espresso not coming out and having to press the button to refill the pump started occurring again. More wasted espresso!!
Though there are fewer complaints about the frother falling off with the Jura Capresso Impressa J5 than other Jura Capresso Impressa machines, it still seems to be a problem. Some owners replace the frother with another type. It received five stars on amazon.com due to a couple of reviewers unhappy that the machine arrived and didn’t work right out of the box.
1) After much research, I purchased the F9 at Williams Sonoma, primarily because they used to have a policy that you could return anything, at any time, if needed. So, I figured that if ever I had an issue, I could just return it to my local Williams Sonoma and get a replacement rather than returning the machine to the factory and waiting. Turns out I did indeed have to do this once for an electrical issue, which was actually an issue I had with the wiring at the outlet--not the machine afterall! In any event, I don't think Williams Sonoma still has that same open-ended return policy. Be sure to research the return policy wherever you make your purchase!
3) This machine is crazy smart. It knows exactly when to clean itself, or tells you when to start the cleaning cycle. To clean it, all you do is insert a tablet in the coffee powder drawer and it does its thing. It knows when it needs water, when the filter needs to be changed, etc. In fact, since we have a water filter built into our refrigerator, we just use that filtered water in the coffee machine and therefore we don't need to use the expensive water filters. Bottom line, if you just pay attention and clean the machine on a regular basis when it tells you to, this is a no-brainer machine.