When looking for a fully automatic espresso machine, you have the choice to go for either a dual heating system or a single heating system machine. For instance, if you go for a dual boiler machine, then when you’re going to start the steam model, you’ll need to wait for about ten seconds until steam is available. With a single element system, the wait time increases by a factor of 5 and it takes about fifty seconds to get steam.
I'm coming up on a year with this machine in December. It can be a little picky about the beans (not oily). But with lavazza super crema beans, it performs quite well. I very seldom get a shot that I don't like. I vary my drinks day to day, and enjoy straight espresso, cortados, lattes, and occasionally coffee. It doesn't disappoint in either of the modes. I don't like that if I program my drink (2 shot espresso) and double tap the start button, it will simply pull double the volume, and not do a full 2 cycles of the double shot. There is a noticeable difference in the quality of the shots when I do this.
Edit - 01/15/2015: Eight and a half years later, this gem is still cranking out great coffee. I had it serviced by the wonderful folks at CoffeeBoss in Cornelius, NC last year, and it's still going strong with a cup count of 9,922. The brew group is not user serviceable, so occasional maintenance should be expected. I use distilled water (at the cost of flavor, I know) now that I'm back in the city on municipal water, so I don't need or use the Clearyl filter (I recommend it for tap/well water, though), and I do use a cleaning tablet within 5-10 cups of when it starts asking for it on the LED display.
The Jura A9 truly shines in the milk drinks department. It features 2 height adjustable spouts that go anywhere from two point two and up to five point four inches if you plan on using taller However, when it comes to the milk, the machine uses a pick-up tube system. What this means is that now you can just place the tube into the milk container and prepare delicious milk based drinks. For better results though, it’s best that you either get Jura’s cool control milk cooler or their optional thermal milk container. That’s because not only is it better to keep milk chilled for sanitary reasons, but chilled milk also produces better froth.