My first Jura was the F7. I bought it off of Ebay(new) and couldn't have been happier. I was so thrilled with it, that I bought another (F9) and gave my mom the F7 because it was such an awesome machine. It is really remarkable how the machine works. It took me a good 15+ cups to figure out how to make the coffee the way I like it. There are so many options on this machine that effect the taste: Grind, water temp, quantity of beans, quantity of water, etc.... In reference to the service I am amazed. When I received my new F9, I immediately had problems with a couple of the buttons. I called the service center and was on hold for 6-8 minutes. After about a 2 minute conversation with the representative they said that she would just send out a new machine and when I get it to send my old machine back in the box. They paid all postage. No credit card, nothing. I've never heard of such a service before. Absolutely Excellent. I couldn't be happier. It is a great machine that makes very good coffee and looks really nice on the kitchen counter. I love my Jura! As a matter of fact, I believe I am going to go and make myself a decaf latte right down.
Setup is way easier than the manual would have you believe - the pathetic printed booklet is by far the weakest link in this coffee production line. Fitting the water filter and the Smart Connect dongle is not explained well at all. You’ll find answers to most of your questions online - but probably not on JURA’s website. Unofficial YouTube videos proved much more useful.
If you’re a froth fan, you won’t be disappointed – Jura machines tend to be very good frothers (if that’s a word) and manage to top off drinks to the same standard as you’ll usually find in the high street coffee shops. It’s certainly an impressive result, even if we found it was a novelty the wore off rather quickly. We’re not the biggest advocates of milk foaming though, so you might be more excited that we are!