The first machine I received never worked correctly. The milk would not steam and the espresso would start to come out and then stop. Upon stopping a message would display on the screen asking to press a button to fill the pump. This would occur 2-3 times before an expresso could actually be made. I experimented with several different grind settings, coffee strength, water temperatures, etc, but with no success. The machine continued to pump a few drops of espresso, asking to refill the pump, and waste the previous grinds. I literally wasted 2-3 cans of Illy espresso without ever getting espresso. In addition, with each espresso cycle, a large amount of water would precede any espresso. For example on a 1oz shot, about 0.1oz would be water that didn't run through the coffee.
The Jura A9 truly shines in the milk drinks department. It features 2 height adjustable spouts that go anywhere from two point two and up to five point four inches if you plan on using taller However, when it comes to the milk, the machine uses a pick-up tube system. What this means is that now you can just place the tube into the milk container and prepare delicious milk based drinks. For better results though, it’s best that you either get Jura’s cool control milk cooler or their optional thermal milk container. That’s because not only is it better to keep milk chilled for sanitary reasons, but chilled milk also produces better froth.